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Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciate the compensation and benefits package overall—we’ve worked hard to ensure our compensation is competitive and supportive of our employees.
Regarding your concern about front gross incentives, this does bring up a key difference in our approach. We intentionally shifted away from incentivizing gross profit back in 2001 because our focus is on the customer journey. When profit becomes the primary driver, it can detract from the customer experience and impact our company culture in ways we want to avoid. Instead, we’ve prioritized providing strong base compensation and enhanced benefits to create a more stable and rewarding work environment.
We appreciate your feedback and always strive to improve. If you have additional insights or suggestions, we’d love to hear them. Please contact your direct supervisor or feel free to reach out to me (ltrett@walser.com) or our campus president directly, Randy Lammle (rlammle@walser.com). We would be happy to have a conversation with you.
Thank you for being part of our team!
Lindsey Trett
Walser's Director of Talent Acquisition