Hotel Department Head - Anonymous employee Waterton Employee Review

2.0
Oct 12, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ultima Hospitality was a great company to work for, and I miss it! The Corporate team was very supportive to the property's needs and the company is run that of a family. The corporate team in Chicago was INCREDIBLE-- Every interaction was nothing but positive and encouraging! Being a small growing company, the team in Chicago truly cares about their hotel properties. If only they could instill their culture to the individual properties.

Cons

The property that I worked at had zero work/life balance, and the salaried department managers were required to work 80+ hours per week, and never appreciated or thanked for a job well done. (Which is the opposite of the hospitality industry!) The only thank you's you'll receive are from the corporate team, the rest of the time you will be put down, insulted and under-appreciated. Perhaps it was the stresses of the hotel management that caused the lack of appreciation and lack of thank you's, but it truly does affect the daily operations and happiness of the hotel team.

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Waterton Response
10y
Thank you for your review of your time with Waterton. I'm glad to hear you had such a great experience with our corporate team but disappointed we did not live up to your expectations at the property. We are working hard to ensure consistency and hope you will consider joining our team again in the future. Warmest Regards - The Waterton team

Explore other reviews about Waterton

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Site Team was very helpful and willing to extend a hand to get the job done even if they were busy with other tasks.

Cons

Management was able to do whatever they wanted.

2.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Awarded time off for vacation.Left alone while trying to solve the company's issues

Cons

-Horrible neighborhood - Slap a bandaid on things without fixing it - No help from manager - Expect you to figure out - All problems , no help from manager - Turn over Rate is crazy

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