csr - Customer Service Representative Watts Water Technologies Employee Review

Good place to work at, industry leader

None, employee friendly, benefits could be better

The only pros that I can say about Watts Water is that they are growing and continuously acquire new brands. I would say the PTO also isn’t as bad either comparable to other companies.

There’s no type of support or process documentation in place which is baffling since this company has been around for over a century. You have to jump through hoops and red tape in order to simplify or automate tasks. Also, management always wants control over things which can get frustrating. They don’t allow you to give ideas at all. They’ll state that they “hear you” but they don’t at all. Their systems are not the best whatsoever. Health insurance premiums are awful. They only offer HSA or PPO and the PPO is ridiculously expensive. I also feel like there’s zero culture. I was there for 12+ months and I barely knew management or coworkers on a personal level. Some departments are super siloed so it’s difficult to have conversations with people and get to know one another.