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Watts Water Technologies

Engaged Employer

Unfortunate Hiring Experience - Customer Service Representative III Watts Water Technologies Employee Review

2.0
Sep 10, 2024
Recommend
CEO approval
Business Outlook

Pros

All of the people I spoke with in HR wanted to be helpful, and were kind and empathetic.

Cons

I had a ROUGH time going through the hiring process, the HR departments at Watts and at Bradley Corporation (their subsidiary I was applying at) seemed to be having a tough time communicating. Watts HR scheduled an interview, I logged in at the correct time and sat in the empty zoom call by myself for 20 minutes before I e-mailed both HR teams. The Watts HR contact was on vacation and the Bradley contact had never even been informed of the interview. We rescheduled. Second attempt I once again sat on an empty zoom call before getting a text asking why I hadn't shown up. I replied that I was currently in the call waiting on them. Something was going on with their IT systems meshing but we eventually figured it out and I had a lovely interview with the CSR manager at Bradley. This lead to an in person interview and a job offer which I happily signed and returned. The next day I put in my two weeks notice at the job I was currently at. Ten days later I got a call from Watts HR apologizing and telling me that they had ultimately decided not to backfill the position they were hiring for, so they needed to rescind the job offer. I was understandably upset as at this point I only had about 2 days left of employment as I had put in my 2 weeks with the understanding that I was going to start on the following Monday after receiving this call. The Watts HR person was very helpful and said he was going to try to see if maybe they could find me a remote position at one of their other offices or maybe offer me some kind of severance so I could have a chance to job hunt without desperately scrambling for unemployment. He said he would call me back in a day or two. Day one he texted saying he was still working on it. Day two: silence. I found out via LinkedIn after trying to get a hold of him for 2 days, that he had been laid off. I messaged the other HR contact I had and she said she would see what she could do, and she confirmed my Watts contact no longer worked there. Several days later I finally got the ultimate response of "Sorry again, but there's nothing we can offer you." Not my favorite employment experience.

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Watts Water Technologies Response
1y
Thank you for reaching out to us. We value your time and appreciate your interest in joining the Watts team. We certainly strive for all applicants to have a positive experience and would like to follow up with you on this. Please reach out to shawna.maccario@wattswater.com so we can discuss this with you further. Again, thank you for advising us and we appreciate your time and talent.

Explore other reviews about Watts Water Technologies

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work at, industry leader

Cons

None, employee friendly, benefits could be better

1.0
Jul 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pros that I can say about Watts Water is that they are growing and continuously acquire new brands. I would say the PTO also isn’t as bad either comparable to other companies.

Cons

There’s no type of support or process documentation in place which is baffling since this company has been around for over a century. You have to jump through hoops and red tape in order to simplify or automate tasks. Also, management always wants control over things which can get frustrating. They don’t allow you to give ideas at all. They’ll state that they “hear you” but they don’t at all. Their systems are not the best whatsoever. Health insurance premiums are awful. They only offer HSA or PPO and the PPO is ridiculously expensive. I also feel like there’s zero culture. I was there for 12+ months and I barely knew management or coworkers on a personal level. Some departments are super siloed so it’s difficult to have conversations with people and get to know one another.

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