under staffed with horrible management - Customer Service Associate Wawa Employee Review

2.0
Feb 14, 2026
Recommend
CEO approval
Business Outlook

Pros

coworkers were nice and helpful.the employee discounts were nice and company programs were great. oh and the stock options were great but good luck staying with the company long enough for it to be worth it.

Cons

lack of hours and staff. one week you get 25,the next week could be 12. impossible to have another job to make up for the lack of hours because your schedule changes week to week. management sucks and are out of touch and unsympathetic

Explore other reviews about Wawa

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Very great environment and food

Cons

I have no cons for Wawa

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic health and customer service standards If you have a good management team, everything goes smoothly and even when it doesn't they help you handle it If you negotiate pay before being officially hired, they are willing to negotiate Opportunity for growth Affordable benefits that are actually good

Cons

A LOT is expected from you, and if you don't negotiate for higher pay before being hired, or at the time of promotion, it can feel like you're being underpaid for sure. Just because you are on the same level as someone else, doesn't necessarily mean you will receive the same pay rate

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