Meh, trying to leave for my sanity and pay rate - Customer Service Supervisor Wawa Employee Review

2.0
Jun 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great coworkers, lots of resources at hand to learn about different aspects of the business, never a dull day, paid time off is nice

Cons

It's all politics-you need to network, know people, and be good at "saying the right thing at the right time" rather than being honest. Been in my position forever, very knowledgeable at what I do, trained people that have risen way above me, asked for raises and barely get the average rate on this website (also I'm friends with upper managers in other areas that have told me throughout the years that I'm under paid), been in positions that don't exist so they don't have to promote me, was told "just because you're a loyal, hard working employee that never called out/covers all the time doesn't mean you deserve to get promoted", training is a joke- you often times get thrown to the wolves because it's "too busy" to take the time to properly train you, was at a store where all the problems got ignored when we tried to reach out to higher management up the ladder, etc. I could go on for a while sadly about more "cons" and I'm not usually the type to complain, but I've realized my worth that will never be seen with my employer in short. Been holding out for years for it to "get better" and have "better opportunities" only to be let down more times than I can count.

Explore other reviews about Wawa

5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits , discounts, co workers,,

Cons

Short lunch break , pay ,

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, everyone was super friendly as a pleasure to work with. My managers and coworkers were all super personable people and I genuinely enjoyed working with them. The ESOP was good historically.

Cons

They have been going through a soft layoff for years. RTO mandate was weaponized against employees, multi-year promotion/hiring freeze, constant scare tactics being used by senior leadership, etc. Lines of code was being used as a metric to judge engineers, and no one knew if having more or less was better. We were told it was to "build a story", if your lines of code varied significantly between months then your review would reflect that. No serious engineering department does that, this is just an arbitrary number they can point to if they want to fire you. If you argued against it, you were seen as insubordinate.

See reviews by: Helpful|Rating|Date|All