This job was like a prison. - Customer Service Associate Wawa Employee Review

1.0
Nov 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Competitive salary and hours. Easy interview

Cons

Lengthy overworking shifts, horrible management, cliquey atmosphere, sexual harassment gets swept under the rug, on-call 30 minute shift.

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Wawa Response
10y
All allegations of inappropriate behavior, when identified or brought to our attention, are investigated by our Associate Relations team and responded to according to our values and policies. Please contact the Associate Service Center or Associate Relations team if necessary.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Very great environment and food

Cons

I have no cons for Wawa

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic health and customer service standards If you have a good management team, everything goes smoothly and even when it doesn't they help you handle it If you negotiate pay before being officially hired, they are willing to negotiate Opportunity for growth Affordable benefits that are actually good

Cons

A LOT is expected from you, and if you don't negotiate for higher pay before being hired, or at the time of promotion, it can feel like you're being underpaid for sure. Just because you are on the same level as someone else, doesn't necessarily mean you will receive the same pay rate

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