Wawa - Customer Service Associate Wawa Employee Review

4.0
Oct 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Managers are often friendly and associates are treated very well for their time and effort.

Cons

Many managers are not on the same page with what is policy and how things are supposed to work as opposed to how they personally want to do things. They will often push you to do things in interest to the company such as handing out surveys, asking for donations, asking for wawa rewards cards, calling out orders on the microphone, etc. They don't push you in a very encouraging way.

Explore other reviews about Wawa

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy work nice customer Interaction

Cons

Low salary, poor work habits

1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

(Depending on your manager) you can take the tasks at your own pace and do what feels best, based on what you see. The position I'm in allows headphone use if you're not visible to customers.

Cons

Skeletal shifts are the norm, employee burnout is rampant and unaddressed. Manager turnover is very high at my store, which makes establishing consistency impossible. I get the impression that the conditions for employees vary greatly by store. That said, if you find yourself stuck at a rougher one, your options are to either take the toll to your physical and mental health, or to quit/transfer to a better store. I have personally experienced many legal violations at my place of employment. (keeping the store open and functioning when the workers don't have a bathroom [OSHA fixed that]) (and a few incidents where hours were not properly entered for employees, causing them to work without pay) I have worked here for 4 years without benefits, one year only missing the hour-cutoff for it by an average of 20 minutes. Consistent schedules are very uncommon for employees.

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