Pros
Ummmm....you get expensive health insurance as soon as you are hired
Cons
Job description is always changing. If it isn't broken, they still try to fix it. You have to compete with everyone else for your schedule, and even if you are at the top, you may not get a M-F schedule because so few are offered. And schedules change every quarter so be prepared to have NO outside life. Also, HR is absolutely clueless about the law. The only reason this company hasn't been sued is because people in Utah tend to be complacent. I've had to get my attorney involved twice already and am headed to a third time. Needless to say, like most others here, I am on my way out. I've put up with this stuff for over 5 years and what used to be the best job of my life has now become the worst. I used to feel respected but now I know I am just a warm body. Don't let them fool you, they are just another call center and have become one of the worst call centers. No matter what they promise you, even if it's in writing, expect them to change their minds.