Not surprised layoffs happened. - IT Support Wayfair Employee Review

3.0
Feb 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Will pay for 60% of your tuition Decent bonuses Great Co-Workers Great health insurance

Cons

Wayfair had no problem paying an employee to get a bachelors degree and then letting that employee take that degree to another company. This is because for some reason any position L2 or above, Wayfair prefers to hire people off the street rather then look internally for qualified candidates. Of all the con's this is the one that baffles me the most. Why would a company pay 4 years tuition for an employee in excess of $10K only to let them walk a year later? This leads to the next con. Because managers were often hired off the street, some felt threaten by employees who have been with the company for several years. Not all managers were like this, I would say it was a 50-50 split if the manager they hired would feel the need to belittle their employees. Also because they were not hired from among the ranks, there were several that made rules that went against Wayfair culture. For example, some managers would tell their employees that they were not allowed to listen to music at their desks, while employees in other offices or even in the same office but different department were allowed to do so. Complaints to HR would fall on deaf ears and only open you to retaliation. The waste of resources at this company was ridiculous. Most times you had 2 or 3 people with different titles in different departments doing very similar jobs. For example in the IT department, there were different support team for Apple, Linux and Windows. Instead of cross training their techs so they could support more then 1 OS, they had niche teams that only worked on their designated OS and nothing else. Even within those teams there were specialists that only did 1 or 2 things and nothing else. For example, the Windows IT team had a group that took care of the servers, one that created and maintained the images for the desktops and one that specialized in Office. This led to waste of money since if 1 team had downtime they basically had to twiddle their thumbs because they were not asked or encouraged to work with another team on another project.

Explore other reviews about Wayfair

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

- Extremely bright and talented colleagues, and supportive managers - Highly supportive of internal mobility - Incredible learning opportunities - you get much bigger scope at Wayfair than you would at other companies at the same level (this is true from entry level all the way up), and a lot of autonomy to drive meaningful progress and make an impact

Cons

-Required 4 days in office

5.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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