Pros
Growth opportunities, In depth training, high pay rate, employee engagement was amazing when in office.
Cons
Management will look for a reason to get rid of you once you are on a written or a final. Once COVID hit and they sent everyone to work from home, there was no care given for their physical or mental health and agents were always being pushed harder to do better with no work and life separation. They are still expecting more and more out of their agents with no added benefit to them with the ever looming threat of do this or be fired. Anonymous surveys are not anonymous and you cannot put your honest opinion in them without negative repercussions on your career. You are not allowed to voice your opinion when something negative is seen in the culture or you will be removed. Through “proper channels”. The proper channels are a verbal warning which is never known to you until you are then put on a written warning. A written turns into a final even after shown improvement and a final is termination as they will find any reason to terminate you. Even if it is something minor that can be resolved by a ticket or an email.