Pros
The company offers competitive benefits and salary. They are consistently reevaluating the needs of their employees and adding things like Mental Health Awareness programs, Meditation blocks, vaccine time off, "Reset Days" which equate to mental health days, "Summer" Fridays (where we get to leave early based on where we're at in our metric structure), and offer fantastic health benefits that include gym membership assistance, medical, dental, vision, and mental health coverage. You can also opt into legal coverage, and other random things you wouldn't think of. All of this is provided in addition to a very generous amount of vacation days, holidays, and general base salary + commission. Now that I've gotten the pros on paper covered, I want to talk about the work environment and virtual experience. I was hired during the pandemic so I've only experienced the virtual aspect of the role. However, should you be offered a role that still reports to the office, you're looking at fully stocked kitchens (x3), beer fridges that open at 3pm, ping pong tables, meditation rooms, private conference rooms, and outdoor games/eating areas that are the ultimate dream. You also get to have pod-outings once a month where you and your team get to go out and do whatever's decided on, on the company's dime. Being virtual, however, has also been a baseline fantastic experience, and comes with wonderful perks as well. I've officially been here a year and was originally hired for a different position. During my first round of training, the trainers were attentive, compassionate, yet focused on driving results. Within your first month, they really tailor the training program to your needs and help you become successful. I know a significant amount of people who continue to reach out to their trainers because their experiences have all been outstanding. The commission structure, which is based on a variety of different metrics are all set to be competitive, but achievable, and in my experience, your managers are always willing to go above and beyond to make sure you're getting what you need to be successful. Virtual life is great, for those of you who can focus on work and still be in the comfort of your home. I definitely recommend having a separate space where you can close the door and limit distractions. I was personally provided with 2 monitors and a laptop, in addition to the hardware and keyboard/mouse. All you need is internet and a desk/chair. We still do pod-"innings" where they send us gift cards, either for food and/or whatever our activity is, and depending on your team, have happy-hour during them. We interact via chat, mostly, and will have meetings every morning. We also have things like private one-on-one coaching sessions, in addition to group sessions, and meet once a month to talk about our goals for the current or coming months. We, as an organization, are constantly evolving which means we'll have org wide learning sessions about things happening in the world. Wayfair also provides workout sessions via zoom for things like HIIT, Bootcamp, Meditation, and Zumba. Wayfair really pushes the "Work/Life" balance, but I have some words about that in the con's section as well. Ultimately, I've found myself to be quite happy here. If you enjoy customer-faced positions (which is where my perspective is coming from), Wayfair really has it all and truly makes you feel like you're part of one really huge, at times minorly dysfunctional family. I truly do recommend this company to anyone who asks.
Cons
My "Cons" list is fairly short, but I'll start with communication. As I mentioned in the "Pros" section, we are constantly evolving as an organization. Everything from making sure our minds are open to new perspectives, our metrics, our values (which stay consistent, but are refreshed based on the state of the world), and often the org structure in total, all ebb and flow from time-to-time. However, there is often a lack of communication when major changes are being discussed in upper management. As I mentioned earlier, I was hired for a different position, but 4 months into my career here, the organization changed it's structure. They told us appx. 2 weeks before the change occurred and I was put on a new team with new goals/metrics, and a new job description. I recall the trainers having a hard time with that as well since the new role wasn't clearly defined, and still, 8mo later, there are questions asked that should be fairly straight forward. When I met with the person who pushed for this change, they beat around the bush and didn't acknowledge what was being asked. Another instance of lack of communication was when the org was having tech issues all around and no one was answering our questions. As a virtual employee, this poses a HUGE problem for both my clients, as well as my personal metrics which my commission is based off of. It felt like a full day was wasted and again, there was absolutely no communication as to what was going on. I've found that communication is certainly an area of growth for Wayfair. Additionally, the position I'm in now has made it a bit harder for me and others to take time off work. In my previous position, if you took time off work, that day or week, etc. was calculated into your metrics so you weren't negatively impacted by the time you took off. In this role, that type of forgiveness doesn't apply. If you take time off, you should expect to make it up in the remainder of the month, or if it's something that's planned, plan for it in your daily goals to make sure you don't fall behind. It's rather unfortunate considering they promote a work/life balance, yet a one week vacation or unexpected leave can feel rather stressful when you know how much you're going to have to do when you get back. It's incredibly overwhelming. Overall, these are my only real pain points so I think that's a major plus.
