Great as a launching pad, horrible as a career - Category Associate Wayfair Employee Review

3.0
Jul 19, 2015
Recommend
CEO approval
Business Outlook

Pros

1) Learning and development opportunities are plentiful. There are courses taught by Wayfair employees on everything from analytics 101 to SQL to how to have a senior presence to how to a seminar on if business school is right for you. The focus here is really on developing the recent grads. I would say 67+% of our company is made up of recent grads. (more on this in the cons section later) 2) Unlimited free snacks. This includes chips, cookies, granola, breakfast bars, etc. We get fruit about 2x a week but it goes quickly. 3) Pod outings. Relatively fun depending on your pod. 4) The people. They are a HUGE pro and one of the biggest reasons why people stay at Wayfair instead of moving on to another company for as long as they do. However, in recent times, because people are starting to leave hordes due to the cons below, this has become less of a reason for people to stay. Some of the smartest, nicest, interesting, and most humble people work at Wayfair. Wayfair, however, doesn't seem to recognize this and does a pitiful job at encouraging their people to stay. Wayfair spends an incredible amount of time and money hiring the best talent but do nothing to retain them. Most of the time, they even push people out (more on this in the con section.) 5) Lateral moves are easy and encouraged. If you have the qualifications, the passion, and the desire, you can easily move to another department. A typical move to another department takes about 2 weeks. People switch between buying, category management, and site merchandising all the time.

Cons

1) The pay is pitiful. It's well below the market rate and makes it nearly impossible to live in Boston with. 2) Bonuses are just as pitiful as the pay. 3) Employees are while cogs in a wheel- replaceable. It's interesting how Wayfair invests so much time to find the right people, interview them, train them, and yet ends up pushing them out and replacing them after about a year and a half. You're pretty much a Wayfair "veteran" after 6 months because you're one of the most senior if not the most senior person on your team. This creates issues for departmental growth. If everybody is new, who can people go to if they have questions, especially about internal tools and systems. There seems to be a lot of lost information between "generations" of Wayfair people. Not a good thing. 4) The culture has become more corporate, not at all like the start-up culture they like to advertise. People judge you if you aren't at your desk by 9am and if you leave your desk randomly. 5) The route to a promotion seems very bureaucratic and not at all transparent. 6) There is a lot of favoritism based on common interests (tv shows, social life, etc.) which leaves a lot of people out and creates a toxic environment of exclusion. 7) Bad mouthing suppliers is really unprofessional and creates an environment of high school-like gossip.

Explore other reviews about Wayfair

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Smart colleagues tackling interesting, business relevant problems.

Cons

Long-term projects sometimes significantly modified in response to short-term business needs.

5.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

915
avatar
Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
See reviews by: Helpful|Rating|Date|All