Pros
Everything I loved about this company is gone. I honestly can't think of any pros.
Cons
New leadership is extremely toxic, they gutted everyone who made this place worth working at. Most of the processes are undocumented, or incorrectly documented. The compensation metrics for bonuses changes every quarter, sometimes halfway through the quarter, making them completely unattainable. Complaints and suggestions for improvement are usually met with PIPs or being let go. There is zero accountability from the C-Suite, I never had positive interactions with any of them. They don't listen to customer complaints until legal action is threatened, third parties are involved, or very public social media posts are made. Support is a complete joke (outsourced reps who barely speak or understand English), so as a CSM you will also be handling MANY support related escalations. Don't buy the sales pitch in the recruiting phase, "People First" is nothing more than a recruiting phrase. Also, expect a month or two to be offered a job once you start the interview process.