People First to People Last - SMB CSM Weave Employee Review

Weave loves to market itself as “People First,” but that culture is long gone. Leadership is disconnected, resistant to feedback, and rarely takes accountability. Goals are constantly set without a real strategy, leaving employees to deal with broken processes, messy data, and systems that make even simple work unnecessarily difficult. Speaking up doesn’t lead to improvement but it often just gets you labeled as “not a cultural fit” and retaliation by getting written up for your attitude rather than your performance. It’s also frustrating to watch how customers are treated. Long-time clients face constant price increases while new sales are prioritized. Leadership has little interest in helping loyal customers move to newer, cheaper bundles with the same features because short-term revenue seems to matter more. If you care about transparency, accountability, or your mental health, think twice before joining.