Used to be a great place to work - Anonymous employee WebPT Employee Review

1.0
Jun 20, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I really can't think of any. Working from home can be a pro and a con.

Cons

The company is a shell of what it used to be. Yes, it is bigger, but I am referring to the happiness of its employees. The RCM team always seems to get the brunt of bad decisions and are truly treated much differently than other departments. I knew once we lost our two leaders a couple of years ago that the downslide was coming. 'They' tried to tell us this was just a coincidence, but we all knew better. Like others have said, a lot of us 'original' RCM employees have left because of the direction the company has taken. We used to be trusted to do our jobs, now the micromanaging is mind boggling. Another huge issue is the platform that the RCM team uses on a daily basis. It is such a manual process, and when we try to give the developers feedback on how to make it better, they do not listen. The typical answer is that it works so why change it. The company has also become very liberal. If you have any conservative values, it is best to keep them to yourself.

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WebPT Response
3y
Thank you for sharing your feedback about your experience at WebPT. We appreciate your honesty and are sorry to hear that you feel the company has changed in a negative way, particularly regarding the happiness of its employees. Employee satisfaction is of utmost importance to us, and we continuously strive to create a positive and supportive work environment for everyone. Regarding the platform used by the RCM team, we understand your frustrations with its manual processes. We are actively working with our development team to gather feedback and make necessary improvements. We apologize if it seemed like your suggestions were not taken seriously, and we want to assure you that we are committed to listening to our employees and continuously enhancing our tools and processes. We value diversity of thought and respect differing perspectives among our employees. We strive to foster an inclusive environment where everyone feels comfortable expressing themselves. We apologize if you felt that conservative values were not respected, and we encourage open dialogue and understanding among all team members. We understand that you may feel discouraged from providing further suggestions, but we genuinely appreciate your feedback and encourage you to reach out to us directly if you have any additional insights or ideas for improvement. We want to assure you that your feedback is important to us, and we are committed to making meaningful changes. We thank you for your years of dedication to WebPT, and we wish you the best in your future endeavors.

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5.0
Jun 24, 2026
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Pros

Amazing team and culture who want you to succeed in your position. I have received ample training and have strong support each day in my role. Being a remote role is important to me; however, you need a strong and cohesive team for it to work. WebPT is all of that!

Cons

Being a fully remote role, this requires more time when learning/training as you are not sitting in the same office as co-workers. This affected me as I was changing careers. If you are not changing careers, this would not be an issue.

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

* Remote work flexibility. * Talented, dedicated employees who genuinely care about each other and the customers.

Cons

The company has undergone multiple rounds of layoffs while executive compensation remained substantial, creating a significant disconnect between leadership and employees. Employees watched coworkers lose their jobs while executives received sizable annual bonuses. Regardless of the business rationale, the optics were damaging and reinforced the perception that protecting executive compensation was a higher priority than protecting employees and preserving the culture. Morale has steadily declined, and the culture that once made this company stand out has largely disappeared. There is virtually no work-life balance. Employees are expected to remain available regardless of personal circumstances, and the pressure to always be “on” has become normalized. During my time there, I found myself working from a hospital and even from the funeral home while making arrangements after my mother’s passing because the expectation to stay connected never seemed to stop. No employee should feel that work takes priority over moments like those. Transparency is lacking, communication often feels one-sided, and employees are frequently asked to do more with fewer resources. Many of the people who built the company’s culture are gone, and leadership has failed to replace that sense of purpose with a clear vision for the future. Perhaps most concerning, employee trust has been severely damaged. Current employees should know that employee engagement surveys are not anonymous, despite being presented that way. Survey responses can be tied back to individual employees, making many people understandably hesitant to provide honest feedback. An organization cannot expect candid input when employees believe their responses can be identified.

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