If you care about your mental health, don't do it. - Customer Service Representative WebstaurantStore Employee Review

Not closed on most holidays, expect to work. Never seen anything that more accurately describes toxic positivity. You might think you are being hired for "customer service" but you will actually be expected to: 1. Take on other reps work loads (even from other teams), 2. Read books and give reports 3. Create presentations about culture and perform them 4. Create and manage goals for yourself and the whole team, AKA your "team lead" isnt going to help you, just watch you squirm. 5. Be available to answer all of your teams questions (Even with 10+ chats waiting, 100+ emails to be answered, and calls in the queue). One thing you can depend on is they will always try to make work life harder for customer service reps. You can 100% be fired for "culture" which are things that are impossible to fight, just your Team Leads personal opinions of you. If you like living with repressed fear, this job is for you! There is no room for growth, it's a lie they feed you so they can tell you to "be a leader without the title". I can count the number of culturally diverse individuals I have come into contact with on one hand, none in management that I have seen. They let anyone be a Team Lead when they had too many customers to handle. They just promoted anyone with a pulse willing to drink the company kool-aide. I have never seen a more incapable Team Leader than the one I have had for 3 years now. They over hired two years ago and have been punishing us ever since.