Honestly - literally everything else.
They tout their hourly pay for leasing like it's something special. It's not. In addition, they "offer quarterly bonuses!" Guess what my absolute max quarterly bonus was? $400. So yeah - less than $150/month.
There's a discount for living on-site. Cool. It's not enough, especially in this market, to make your pay stretch to be enough to live on. If I had been on my own, without two salaries in the house, I wouldn't have been able to take this job. My paychecks after my rent came out were only about $150 every two weeks.
The management at the property level is fine. The property managers I worked for, with the exception of one who spent most of the day in her office with her (at the time boyfriend) now fiance and loved to paint her nails at work but had been with the company for about 10 years and was besties with the regional, were without fail some of the nicest people I've ever met and I'm still in touch with most of them. The regional, though - holy hello. I believe she's moved to Texas now, so I feel very sorry for those folks. She is an awful human being. She plays favorites - blatantly - and if you aren't one of them, you're going NOWHERE in the company. She also came in to fire me after I'd just received a glowing review, without even telling my direct manager until she showed up. My closing ratio was consistently one of the best in the entire company, and the residents loved me - so when she came in that day, it shocked all of us. It says something about that situation that the rest of the people who worked with me were gone within a few months after that - I think they realized they weren't safe no matter HOW good they were at their jobs.
The company owners really chapped my behind as well. They really liked to do a "fun day" at the amusement park nearest their corporate headquarters, but ONLY paid for the employee to go - we had to pay for our spouse or kids. They liked to talk about all the properties they were buying and how much money they were making, but ignore the fact that we were paid vastly less than most other people in our positions in our areas.
I can almost guarantee you that the majority of the "good" reviews are written by the same people over and over, current employees who are asked by their bosses to leave good reviews because they need the good ratings, just like with their apartmentratings.com and google reviews. Anytime they get dinged by a resident on a rating website? "Hey, do you know anybody who could leave a good review for us real quick?"
Work/life balance is AWFUL, but that's any property management job. You WILL be at work from 9AM to 6PM every day. You WILL have to work weekends. It absolutely sucks.
The regional I worked under was absolutely insane about moving people to different properties - she LOVED to let people stay 6 months and then move them. She didn't like people to get too "comfortable". I got to stay at one property for longer and it blew my mind. The only people that DIDN'T get moved around every 6 months were managers.
Side note - while I worked for the company, a maintenance person was accused of and arrested for making an extra key to a resident's apartment and breaking in to steal things from them. He was subsequently rehired.
