Wouldn't join a sinking ship - Customer Service Manager (CSM) Wells Fargo Employee Review

2.0
Dec 17, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits are descent, 401k match at 6%, paternity leave 16 weeks, and PTO increses as the years add on.

Cons

Insurance is suppar, salary is usually below industry standards, company has no direction and has been lost under it's current CEO CS. Layoffs are always happening but keep the numbers low so it never makes headlines, but that now has changed with them setting aside billions for severance pacakages in 2024. Employee survey is a joke and is never acted on, more like brushed under the rug. Location strategy is now in full effect, you better live in NY, St. Louis, Dallas, NC, or Inida if you want to have a future with this company.

Explore other reviews about Wells Fargo

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and great help also competitive salary

Cons

not really much downsides but maybe the career projections

4.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

485
See reviews by: Helpful|Rating|Date|All