Pros
- The opportunity to work on multi-million dollar accounts and big-name clients. - Hard-working employees always willing to lend a hand. - Some flexibility working remotely.
Cons
- There is no onboarding/training; this is sink or swim. - Upper management lacks foresight and is unable to plan ahead of time for expanding accounts. - There is no support because upper management doesn't really understand what their subordinates do. If they don't understand the job, how can they give advice? - Employees point out process issues, make suggestions for improvement, and management agrees, but it doesn't really go anywhere. If you want to make a change, you need to make it happen or no one else will. - Upper management does not value training and makes little effort to offer it, even when employees request it. - When there is an "established process", it is overly complicated, making it difficult to react quickly and efficiently to clients' requests. - The company lacks real technology, making work inefficient and three times as difficult as it needs to be. Ultimately, processes are not scalable. - Upper management's business acumen is lacking. They're always looking to do work on the cheap. And as the saying goes, "You get what you pay for." They don't understand the real costs of projects and end up underquoting or over-promising the client, both of which lead to poor project margins. - The job takes a real toll on your health. Employees are getting sick.