Pros
none. There is no life work balance and I will list 6 reasons not to work for the customer service department.
Cons
6 reasons not to work in the customer service department. 1. "That's not my job." is a daily saying around the office. this attitude is contagious and is an accurate representation of this department. Very dysfunctional department. 2. Experienced employees (been in the department for over 4 years) think they've paid their dues.The only real measure of any employee's value is the tangible contribution he or she makes--daily. Behavior is supported by director. 3. They think experience is a tangible commodity. Experience is definitely important, but experience that doesn't translate into better skills, better performance, and greater achievement is worthless. Example: colleague once said to us younger csr's, "My role is to be a resource." Great, but then she sat in her office all day waiting for us to come by so she could cast her pearls of wisdom. Saying, "I have more experience" is like saying, "I don't need to justify my decisions or actions." 4. They revel in gossip! Gossip is a part of this departments culture. "Did you hear what she did?" 5. Poor employees within the export, and domestic teams. Employees that have been there more than 5 years don't want to do more; they want others to do less. They don't want to "win." They just want others to make sure they don't lose. 6. individuals rush to grab the glory... A good team player shares the glory. She credits others. She praises. She appreciates. That's especially true for an employee in a leadership position--she celebrates the accomplishments of others secure in the knowledge that their success reflects well on her, too. That does not occur in this department. All for themselves .... And they rush to throw others under the bus.