Unless you need a second chance you can do better. - Class A Professional Driver Western Express Employee Review

1.0
Aug 26, 2020
Recommend
CEO approval
Business Outlook

Pros

They gave me a second chance when no one else would and I am thankful for that and for constant employment through the pandemic. Many of the people, DMs, shop crew, office managers, etc are nice.

Cons

I am genuinely concerned about subtle retaliation for giving an honest review. Recruiters outright lie. Lied to about additional pay opportunities for Northeast Regional during orientation. On NER you will only receive additional pay (driver load/unload, NYC pay, layover pay, etc) if you do not make quota (5 loads or 1800 miles). If you make quota all additional pay goes toward minimum pay. Pay is on a sliding scale that seriously works out in the company's favor. There are no safety bonuses, rases, loyal bonuses/rases, or productivity bonuses. If you go do not pick up a load for more than 9 days (vacation, medical leave, etc.) You *will* be removed from active employment and will need to be reinstated. This means that you are not seen as having been continuously employed by the company during this time frame. As a new driver you are likely to get stuck with a POS truck, or worse a whole string of them. If gods forbid you have to take your truck into the shop it is not uncommon to get stuck there for a week or more. Night crew has almost no power and have been rendered superfluous. *Always* told wait until morning, ask your DM. This is not a company that on a whole respects families of values those who are family oriented. Payroll is hella shady. If they can find a way to cheat you out of pay they will. There is one recently settle out of court class action law suite against the company for fair wage violations. There is an active class action law suite for lease/owner ops about similar pay issues. These law suites would not exist if there were no reason for them to.

Explore other reviews about Western Express

5.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place to start they get you right

Cons

None great place I haven’t had any issues

4.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Greetings.., My tenured at Western Express began Jan 2024. Throughout my stationary period with the company, I’ve had the honor and privilege to work with agent Ken Brooks. Ken and myself have not always witnessed or observed the same portrait at times. However, like every relationship, there will be disagreements. Nonetheless, Ken has served as the head-coach and myself the point-guard. Similar to many coaches and athlete duo. Ken is knowledgeable, reliable and sharp thinking, as his intuitive nature pours success. He not only wants you to thrive and be successful, he is position-less in one’s ability to be successful. This is accomplished by providing routes, formative feedback and suggestions to maximize your time and money. Despite his motion for team and honors. He is easy to communicate and has often replied to questions while on his break. Not everyone has that property trait, particular quality, skill, or attribute. Through my lens, Ken has put his best foot forward and continues aid, guidance and do what is best for the individual (myself).

Cons

If I needed to add a con, it would be better transparency. Nonetheless, Ken has shown, he is willing and able to build on this con. He has strengthen his communicational traits.

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