Do not join: No work life balance - Associate Solutions Engineer Western Union Employee Review

1.0
May 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay, Company policies (Don't fall for it I have regretted joing WU every single morning I woke )

Cons

1) Dirty Politics: This made work environment hostile for me. Leads have created their own individual groups and Jr Associates and Associates are treated like slaves. It's been specifically mentioned by your lead that do not take help from other group people or else you have to face consequences. WU is loosing good people and also it's Image in the market because of bad people especially Group Leads. 2) No work life balance: Too much work load and lot of pressure from management to complete the work assigned. No prior planning or estimation is made before assigning any task/work. I had to stretch my hours almost every day. 3)Most of the seniors responsible for implemention lack Technology knowledge and skill sets. is outdated as most of the applications are legacy stack no intention for improvement. 4) Micromanagement: Lack of freedom and no employee empowerment. 5) Their is a huge difference between the Job description mentioned during hiring and actually work.

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Western Union Response
5y
Thank you for taking the time to leave a detailed review. We are pleased that you mentioned compensation and company policies as pros! However, we’re sorry to hear that you do not recommend us as an employer. We understand that management can have a significant impact on our employees across the organization. We also want all our employees to feel fulfilled with their work while achieving a work-life balance. We take to heart all the feedback we receive from our employees, and we will share your review with the appropriate teams to help create a better employee and candidate experience. We empower our employees to share their ideas and feedback. As a current employee, we encourage you to share your thoughts through our monthly WU Listens survey and report any concerns through our reporting channels, such as our People Services Portal and Ethics hotline.

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5.0
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Pros

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Cons

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2.0
Jul 15, 2026
Recommend
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Pros

- There are so many kind, hard working people here that make it genuinely nice to come into the office - The office itself is really modern, great Mountain views, and fun monthly office hours where leaders from around the business discuss their work - Some senior leadership here are visionaries who reflect strong hiring decisions from the ET and they give me hope that perhaps the company isn’t sinking deep in quick sand

Cons

- Peformance reviews mean nothing. There is a limit to how many people per team can be given “meets expectations,” regardless of if you meet your goals. I have coworkers—young, new to the company, and excited to learn more, support other teams beyond there’s—who have only ever “partially met expectations”. As such, they have disengaged because what’s the point of working to meet expectations if in the end you won’t, even if you tried? - Glassdoor reviews are 90% correct. Yes, you have your portion of dissatisfied employees who do/did nothing for 20 years and are pissed that someone is now keeping track of progress on work they said they’d do, but for the most part people are sharing unfortunately true and candid experiences. I know people who have worked here for 1yr, first job out of college, who feel so frustrated by the lack of actioning against our ever precarious place in the market - Beyond Strategy…a list of large targets that breakdown into more targets that break down into more targets… it’s a classic case of can’t have your cake and eat it too. You’re telling me you want 20,000 worth of tech hours of work to be completed, but then also are enacting mass layoffs and hiring freezes? People all over the corporate ladder have BEGGED the CEO to narrow the scope to 3-5 big wins. Instead, nothing gets taken off the table and everything gets half baked and delayed because tech teams can’t focus their efforts on a few big items (nevermind the fact that these poor teams work ungodly hours…)…crazy thing is, if they focused on a smaller scope, they’d probably get work done faster and then get to move on to the items that didn’t make that top list!!! Wowwwwww!!! Capacity management!!!!!!!!!!!!! - Some big wigs up top voted for Trump then got upset when their US retail sucks…FAFO! Almost as if the main demographic of retail customers in the US are the exact people terrorized by ICE! Mind boggling… - They know how bad the company looks to people and they know about these Glassdoor reviews!! They have a team working on improving these!!! So if you see some really short, really positive, non specific reviews reviews…yeah… - Unlimited PTO…please. 20 days before you get flagged for a conversation with your manager

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