Little opportunity for professional growth; disconnect between senior management and workforce - IT Manager Western Union Employee Review

2.0
Nov 4, 2014
Recommend
CEO approval
Business Outlook

Pros

My immediate team is high performing, strong work ethic, great working relationships and collaboration. Benefits are generally very good, great vacation and salaries seem to be higher than average.

Cons

Western Union have slow or little innovation. It is extremely difficult to get any funding or investment in technology upgrades or product investment. There is a culture of layoffs and cutting costs to make earnings numbers. At least a couple of major layoffs every year for the past few years. There are silos between groups/teams, even in same departments. Very difficult to troubleshoot system problems between various IT teams. Lots of bureaucracy.

Explore other reviews about Western Union

5.0
Apr 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Understand that traditional remittances are dying

Cons

Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

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