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      Western Union

      Engaged Employer

      Western Union reviews

      Sad, sad, sad - Customer Service Western Union Employee Review

      1.0
      Dec 23, 2014
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      CEO is a trusting man with good intentions. Unfortunately, his head is being turned by his leadership team that has selfish intentions.

      Cons

      People making layoff decisions are only concerned about preserving their own jobs, not cutting costs or "laying off" the right people. I watch the wrong people walk out of the door while serious "dead wood" lays around the office.

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      5.0
      May 1, 2026
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

      Cons

      In Denver, there are a lot of negative employees

      3.0
      Jun 29, 2026
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Understand that traditional remittances are dying

      Cons

      Not enough resources available to drive transformation. Legacy tech. Outdated systems, processes. Too much work expected per employee.

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