A great solution for customers but an internal bureaucratic mess - Sales Western Union Employee Review

3.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Dedicated staff with a truly global footprint. Excellent technology platforms. A first rate client base and dedicated internal teams albeit they are all overworked.

Cons

The company placed little value in staff with deep long term understanding of the company. This was evident by layoffs both forced and voluntary of senior staff at the Director level. Shedding old skin is good but not at the expense of key business functions. Very political and extremely bureaucratic Acquired a very good company (Travelex) but didn't grow it for the good. Too much emphasis of revenue growth at the expense of customers

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong training opportunities, competitive benefits.

Cons

Frequent organizational layoffs. Bureaucracy, micro management, poor communication that slows down decisions. Unrealistic quotas and limited career advancement.

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