Pros
Sometimes, there's free office supplies.
Cons
INCREDIBLY old fashioned in how they conduct their business. Business professional attire is mandatory, despite not being customer facing at all. Women only recently began not having to wear leggings to work. The work culture is toxic. The cubicle walls are as tall as the ceiling and you are confined to it day in and day out with little to no human interaction. When team interaction did take place, it is very limited and leadership makes it clear they are not wanting to interact with us at all unless they absolutely have to. Leadership will take credit from other agents and provide it to favorited agents, allowing for the favored to get promotions and for the other agents to work harder for less. Was told on-site lunch is "free" - It is not. It is paid for out of each of your paychecks, whether you eat the low-quality cafeteria food or not. (A racketeering scheme with their own employees) Benefits are lackluster for the price (they increase the pricing of your benefits if you are considered overweight via the Body Mass Index (BMI) scale, which isn't even considered accurate in today's world) You will park in a garage (that you pay for out of pocket as well even though it's owned by the company) where you will walk 15 - 20 minutes to the office, you will have to walk during all weather conditions (you walk underneath 2 overpasses as well, making for a dangerous trip to work). They will tell you there are shuttles available for you to utilize, but that's only if you get to the bus on time AND the bus is not completely filled, making you have to walk anyways.