Best remote working company! - Customer Support Associate Whatnot Employee Review

5.0
Sep 21, 2023
Recommend
CEO approval
Business Outlook

Pros

The culture at Whatnot is incredible! People are open and welcoming! The expectations are high, but the benefits reflect this as well! I personally feel validated in my work and get constant shout-outs. I have worked in other places where you get taken for granted very easily. Here people are thankful for the impact you have in your role. It is a start-up, so changes happen fast! It is a very diverse and inclusive workplace. Whatnot emphasizes a can-do-attitude and I would recommend being the kind of person, that wants to get stuff done.

Cons

As it is a start-up, things change quickly and you must be good at adapting! Sometimes, this can be overwhelming, but managers and people on all levels have shown understanding - as this affects the whole company.

Explore other reviews about Whatnot

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong culture, leadership really encourages feedback and listens/acts. I feel very supported by my manager and loyal to the company and the mission

Cons

Whatnot is all-consuming sometimes, but none of the work feels like a waste of time like at other companies

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good healthcare and good benefits.

Cons

Increasingly corporate culture Benefits slowly being rolled back every year Must use PTO for any holidays you want off as Ops agent/specialist Utter lack of leadership. Revolving door of managers because they refuse to promote internally for years Repetitive, dull work Toxic work culture. Very petty people in management who don’t accept anything but yes men Virtually no training established and hardly any SOPs written. What little there are of both are very poorly executed (aka people brand new to the work doing the training) No upward mobility whatsoever Arbitrary pay scales and performance reviews not necessarily aligned with performance or tenure. Disclaimer: experience entirely dependent on what team you’re on. Avoid T&R like the plague.

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