Ugh, Brutal - Account Manager Wheels Employee Review

Only department ever accountable is client services and that falls down to the AM’s. Account managers are not treated like account managers. Day to day consists of zero autonomy and no opportunity to actually provide strategic value for the customer. Every training, demo, product roll out, migration, is tasked to the AM to complete with the customer. This is in addition to hundreds of emails from the customer. Where is the support ? Where is the product team? The SME’s?