Pros
- WAH - Decent pay - Company provides equipment
Cons
- No support - No work/life balance - Have to score yourself for a raise and then wait months for said raise and you do not know if you are ever going to get it - Management does not care about agents - No care for mental health or health in general - Upper management lets team leads walk all over agents, talk down to, and harass them - No flexibility in schedule - Company is on a points system and will write you up for anything and everything, including medical - No sick time to cover doctor appointments - Will make you sign an NDA if they fire you because they do not want people talking bad about the company - Company will ambush an agent, pull them into a meeting, and write them up, even though they never received a verbal warning - HR does not listen - High turnover rate - Get told to conform or leave - Have to lie to customers because the company is to incompetent to delegate their issues properly when it comes to product availability and quality - Constantly short staffed - No notice of mandatory OT (they will start it the day of and expect you to comply) - Team leads will text you in the middle of the night to harass you, and this includes outside of working hours - Get bullied if you say no to something you are not comfortable with - No way to move up in the company unless you are a favorite - Forced to do other department jobs without an increase in pay for those roles - If you are sick, the company will fight with you about letting you do an alternative task like emails or chat (they rather you hack a lung on the phone with a customer or get pointed because they force you to call out) - Clear favoritism for specific roles - Refuse to hire within the company - Will hire team leads who know nothing about completing the role - Will hire trainers who have no knowledge of the company or anything to do with it, but expect senior agents to do the job that the trainer cannot do - Get harassed on your days off if you say no to anything - Steal PTO - Will deny unemployment, even if they tell you that you are more than welcome to apply and receive it - No privacy in the company because they will post anything and everything about you, if you go to leave the company, but then quickly block you from all systems - Will talk to others about someone's medical issues without their consent - If you have an emergency, you are harassed or talked down to - Will discourage you about talking about pay with other coworkers (NEWS FLASH WHISKER IT IS NOT ILLEGAL TO DO SO) - Will discourage friendships with other coworkers - Will berate you when other agents start rumors that are not true because they are all best friends and talk behind everyone's back - Remote agents get treated horribly if they are out of state while everyone in MI gets to have company meet ups and hang out. Remote agents are 9/10 left to work - They do not take you seriously if you ask to be removed from a specific team lead, even if you have proof - Have to interview for the simplest roles in the job, but even if you have experience (and years of it) they will deny you because they cannot keep enough agents for the phones - Hours of being yelled at by customers because the product malfunctions constantly or is broken in some way or the other
