More Work for the Same Pay - Customer Service Whisker Employee Review

1.0
Nov 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Currently only pro is the remote work opportunties

Cons

They are combining multiple jobs as one ,making you do more work for the same pay and making it much harder and overwhelming for their employees instead of just hiring people for those specific departments. Even large corporations have separated departments and hire as needed. There is very little to no room for growth despite multiple promises for job opportunites, however these job opportunies never seem to manifest. The company is growing, but instead investing in much needed help, they just overburdon their current work force. There is also very little recognition for customer service (outside of kudos from customers which although is nice really means very little) even though its the very shoulders the company stands on, You only see recognition for things on a corporate level in most cases,

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Whisker Response
1y
Thank you for taking the time to share your thoughts. We appreciate your hard work and dedication to Whisker. An equitable and collaborative environment is important to Whisker. Your feedback will be shared with pertinent team members.

Explore other reviews about Whisker

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

great company. great culture. great products.

Cons

I do not have any cons worth citing

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Whisker Response
1mo
Thank you for sharing this review of your time at Whisker! Your leadership supports our culture, environment, and ultimately our products!
1.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The product and the product problems the company is trying to solve/fix are genuinely interesting, and the peer-level engineering team is full of fantastic, talented people. Pets in the office is also a nice perk.

Cons

Buzzword Innovation: The company wants to lean into software and the AI wave but has no idea what that actually means. Engineering leadership has mistaken using AI chatbots for actual technical innovation and thinks that constitutes building "AI-first products." Detached & Toxic Leadership: Direct management doesn't understand what their technical teams actually do. Leadership & software architecture is also highly toxic, frequently talking down to engineers and dismissing their work. Bloated Management Ratio: Following massive layoffs at the beginning of this year and the frequent high turnover, the engineering team has been reduced to a skeleton crew. Instead of backfilling individual contributors, the company feels it's better off hiring executives, leaving a completely bloated manager-to-IC ratio. Carrot-Dangling & Retaliation: Career growth and compensation are a game of constant carrot-dangling. Leadership claims they want feedback, but honest feedback is met with retaliation or issues being swept under the rug.

5
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Whisker Response
6d
Thank you for taking you time to share feedback. As Whisker evolves and grows, there are challenges that occur as we scale. We are so glad that you are having a great experience with your peers. The team members like you and your teammates are what truly makes us Whisker. We appreciate your time and energy in your engineering role, and we will be sharing your feedback with pertinent leaders.
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