Pros
Many hardworking team members who genuinely care about doing a good job.
Cons
Leadership quality varies dramatically between locations and departments. A strong store can become a difficult place to work with poor leadership. Accountability can feel inconsistent. Policies and expectations are not always enforced equally across employees, a lot of favoritism in my store specifically towards those who have been there 10+ years. Communication between leadership and team members is severely lacking, leaving employees feeling unheard when raising operational concerns. Management decisions prioritize short-term staffing needs over employee well-being and retention. Toxic leadership behaviors, gossip, and unprofessional conduct from ATL's, TL's, ASTL's and STL's. Scheduling consistency can be challenging. Employees who take initiative to improve processes may not always feel supported if those improvements conflict with existing management practices. Advancement opportunities often depend heavily on the specific leaders in your store rather than solely on performance.