Pros
The culture in theory, is presented as a good and in theory it is. The Company as an entity is trying to change the world and does take its mission seriously on the macro level. On the micro level in the stores and with the demands of the business it is like many other retail operations.
Cons
The lack of understanding about the urgency of hiring adequate resources to effectively support the retail operations. This is true both on the operations and the administrative side. The answer is to work harder and longer and of course the law of diminishing returns inevitably prevails. It does so quite severely in the organization right now. There is a great deal of favoritism practiced in the organization but it presents a much different face to the public.