Extraordinary Place to Work - Customer Service Representative Wiley Employee Review

5.0
Jul 10, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked for Wiley's Partner Care team for over 15 years. Employees are treated with respect and dignity. The culture in the Minneapolis office is second to nowhere I have worked in my career. A great group of people and a fun place to work.

Cons

With a rapid pace for product development, it is somewhat of a challenge to keep customer facing employees up to speed.

Explore other reviews about Wiley

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, half day Fridays over summer

Cons

Bandwidth, need more headcount to be able to balance work and life

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, summer Fridays, benefits

Cons

Lack of growth opportunities and clear career pathway, frequent restructuring, compensation, having to juggle many roles

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