Good people, shaky leadership - Senior Customer Success Manager Wiley Employee Review

3.0
Jul 5, 2023
Recommend
CEO approval
Business Outlook

Pros

People are so kind and the benefits are good. Work life balance seems to be fine for most.

Cons

No vision, leadership is rocky and disingenuous, low base salaries

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Wiley Response
2y
Thank you for your feedback. We are glad you are bonding with your colleagues and enjoying our benefits. Effective leadership is a critical piece of enabling Purpose, Growth, Community and Care for you at Wiley. If you are having issues with your leadership, please speak to your People Business Partner on ways to address this issue. We hope your experience at Wiley gets better.

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5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, half day Fridays over summer

Cons

Bandwidth, need more headcount to be able to balance work and life

3.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, summer Fridays, benefits

Cons

Lack of growth opportunities and clear career pathway, frequent restructuring, compensation, having to juggle many roles

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