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      WillScot

      Engaged Employer

      WillScot reviews

      From Great to Terrible - Customer Service WillScot Employee Review

      1.0
      Nov 28, 2016
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      When i started this list would've been quite lengthy. Now there is pretty much nothing to put except for the fact we got our paychecks on time and were offered mediocre befits.

      Cons

      Where to begin. When I started almost 3 years ago I loved working for this company but by the time I left I hated it. The new management team they brought in towards the end of last year is so out of touch. They've implemented systems that crash regularly, changed up the pay scale for the worst, tried turning customer service reps into sales reps (horrible idea, sales takes a certain mentality), took away our monthly lunches and Christmas party and the list could go on and on. They make it difficult to switch departments, only offered me the position i wanted after I put in my 2 weeks. The stock of the company has dropped dramatically, only because of the stock markets recent record surge is the stock looking respectable right now. Moral is at an all time low on the call floor, you have agents that could careless about their job or the company(this number seems to grow with every new thing they implement), and you have had people leave in masses.

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      WillScot Response
      9y
      We apologize for you recent experience but thank you for your commitment for the past three years. We are continually looking for ways to enhance our employee engagement and drive a positive culture across our company. Also, we are always looking for ways to improve our technology platform to give our employees the necessary tools to be successful. From our CEO down, we are dedicated to our employees success and wish we would have the opportunity to prove that to you. If you have any additional feedback to share, please reach out to our Director of Sales Engagement at astorck@mobilemini.com. Wish you the best of luck on your future endeavors.

      Explore other reviews about WillScot

      5.0
      Dec 4, 2025
      It service desk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO Insurances Corporate culture Fellow employees

      Cons

      Corporate culture can be tough but is still fair.

      1.0
      Jul 2, 2026
      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Once upon a time, I enjoyed it.

      Cons

      New CEO took over. He’s pretty out of touch. My former colleagues call me and ask me return on a weekly basis still because it’s going poorly for them. They constantly make business decisions that counter organic growth. Probably because the motivator is not organic growth. Sales are treated like call center employees and there’s a ton of hate from the WS/ MM merger that wasn’t dealt with. It is definitely an ivory tower. You’re inside of it or you are not. If you’re liked, you can do whatever you want. As long as it looks like you’re committed to the group. This means that you can’t share a dissenting opinion though. Two of the worst three managers I have ever seen were there. They target individuals who don’t go be them the metrics they want in safety or performance. HR’s goal is to protect the company. Share nothing with them, ever.

      1
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