Great Leadership - Customer Success Supervisor WillScot Employee Review

5.0
Oct 24, 2019
Recommend
CEO approval
Business Outlook

Pros

WillScot has a great leadership team in place and they value their employees. Professional development is supported and encouraged with clear paths for advancement throughout all departments. WillScot does not settle for the status quo and is always striving to improve processes that will enhance their customer's experience, as well as the employees.

Cons

There are still some manual processes in place that can be time consuming and systems that do not always "communicate" with each other very well. With WillScot being as progressive as they are, I am sure it is only a matter of time for these to be updated.

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5.0
Dec 4, 2025
Recommend
CEO approval
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Pros

PTO Insurances Corporate culture Fellow employees

Cons

Corporate culture can be tough but is still fair.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Once upon a time, I enjoyed it.

Cons

New CEO took over. He’s pretty out of touch. My former colleagues call me and ask me return on a weekly basis still because it’s going poorly for them. They constantly make business decisions that counter organic growth. Probably because the motivator is not organic growth. Sales are treated like call center employees and there’s a ton of hate from the WS/ MM merger that wasn’t dealt with. It is definitely an ivory tower. You’re inside of it or you are not. If you’re liked, you can do whatever you want. As long as it looks like you’re committed to the group. This means that you can’t share a dissenting opinion though. Two of the worst three managers I have ever seen were there. They target individuals who don’t go be them the metrics they want in safety or performance. HR’s goal is to protect the company. Share nothing with them, ever.

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