Pros
They recently made changes to the role to make it more focused on specific tasks instead of how it previously was where you were managing and billing all of the orders for multiple branches while taking inbound calls for the entire country. 401K and Medical Benefits
Cons
In this position you are the lowest on the totem pole. This role handles some of the most important transactions of the business yet the pay is staggeringly low overall. Don’t expect to receive real raises either. The last two years there has been an excuse why this role can’t receive anything other than an inflation raise. There is also very little opportunity to advance in this department. The only real way to move up is to change departments such as sales, transportation or going to a branch. Managers and supervisors in this department are clueless and don’t actually manage their employees. There is no accountability for anything and they always have an excuse why you need to clean up other people’s mistakes. There are three shared services centers and each one is run completely different despite the constant message of “we’re all one team.” Don’t get too comfortable because this company constantly changes between mergers and acquisitions. Every so often there is a new “process” to learn with very little training. The training overall is a joke. They consider 3 - 5 days with a corporate trainer “training.” Then they just push the new hires on the current employees to shadow them so the new hires often end up extremely confused and learn the role very slowly.