Severely lacking - Customer Success Specialist WillScot Employee Review

2.0
Mar 31, 2021
Recommend
CEO approval
Business Outlook

Pros

Mostly friendly people, management included.

Cons

Too many to list, but the main thing is not a lot of accountability seems to be held and the service the customers get is also affected. Management is I guess what you’d expect with any corporate job. Favoritism, and a toxic work culture. I’ve heard people here use discriminatory words freely. Last of all, It’s also tough to get mgmt on a phone if you have a true issue.

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5.0
Dec 4, 2025
Recommend
CEO approval
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Pros

PTO Insurances Corporate culture Fellow employees

Cons

Corporate culture can be tough but is still fair.

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Once upon a time, I enjoyed it.

Cons

New CEO took over. He’s pretty out of touch. My former colleagues call me and ask me return on a weekly basis still because it’s going poorly for them. They constantly make business decisions that counter organic growth. Probably because the motivator is not organic growth. Sales are treated like call center employees and there’s a ton of hate from the WS/ MM merger that wasn’t dealt with. It is definitely an ivory tower. You’re inside of it or you are not. If you’re liked, you can do whatever you want. As long as it looks like you’re committed to the group. This means that you can’t share a dissenting opinion though. Two of the worst three managers I have ever seen were there. They target individuals who don’t go be them the metrics they want in safety or performance. HR’s goal is to protect the company. Share nothing with them, ever.

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