Pros
A small handful of the people..... however a toxic environment has been created by management to not promote a team atmosphere and therefore trust among the different departments is very low.
Cons
Territory based instead of account based. Customers do not want this! Inequitable territories, I have seen it time and time again a good rep will drown in a depressed territory and will move on because all the wrong things were shoved down their throat to improve ("increase your calls", "keep up on your jobs" etc..) but in reality it is just a bad territory and all the information they rely on is not accurate to determine territories. Listen to your reps in the market for feedback of what is actually going on. KPI's way too much of a focus- use it as a tool for struggling reps, not your highest performers. Having to babysit your commission to make sure you get paid accurately.