Secret shopper is a joke... - Anonymous employee WinCo Foods Employee Review

2.0
Apr 23, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are good especially health insurance. ESOP is good also if you are a full time employees or have been employed for a long time.

Cons

Why does Winco waste money in secret shopper. Give this money to employees as raises instead. Why do they take the secret shopper side of the story - take their words vs employees? If you get a bad report from secret shopper - you will have to take their "World Class Service" training again. Second time you have another bad report - you have to stand at the door to greet customers and the next one is disciplinary action up to termination. Winco being an employee owned is a joke since employees don't have a say on how policies are made nor get raises unless union stores get raises first then Winco follows just like a puppy instead of being a leader in the community.

Explore other reviews about WinCo Foods

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment, good hours

Cons

Very busy can be stressful at times

4.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and managers. The products are great and I loved that I was able to offer great customer service. Moving up and around in the company is easy, positions are always opening up because the company continues to expand. They also have an employee share program

Cons

The hours can be sketchy, depending on the department you're in. Some weeks can be higher than others. The workload is also heavy and the expectations are high but manageable.

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