Pros
Salary is on time and cab facility was there
Cons
I was working in Wipro BPO (HP APAC process)in Kolkata for 1 yr. I have faced many challenges--That's why I left job without getting a job. 1. Too much call pressure---Everyone needs to take 36 technical callls in a day--which is practically impossible by maintaining all qualities 2. need to maintain 13.5 AHT each and every day mandatory---practically without cheating is not possible (Always remember--need to troubleshoot with an illiterate customer ) 3.need to maintain 5 cases in BIN --practically impossible after taking 36 calls --no outbound 4.If anyone can't meet any data --employee needs to extend working hours without getting anything. 5.no incentive and no extra facilities in this process 6.after 1 yr 230 rs increment 7.people will show you that you will get that opportunity after doing this and that--but that is completely false 8.salary is too low s per MNC-- 9K-10K for freshers