Utterly Disappointing - Senior Customer Service Representative Wolters Kluwer Employee Review

1.0
May 4, 2018
Recommend
CEO approval
Business Outlook

Pros

The co-workers you meet can be amazing.

Cons

Micromanage is not a strong enough word for the tactics that Management in this office use on a daily basis. They degrade their employees, try to belittle their self worth, and mask it all under the veil that they are trying to push them to be better. In one week, seven people were threatened with termination in the Madison office alone, all for expressing concerns for the way they were being treated. I had high hopes for this position, wanted to make a career here. They only do promotions once a year. This year out of nearly 100 employees, 3 were given the promotion from Associate Customer Service to Customer Service, after working there for two years.

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5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great salary and commission, great work life balance, great tools

Cons

Can become too bogged down in administrative tasks, taking time away from selling.

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Cons

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.

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