Understaffed, Poor Leadership and Minimal Growth Opportunities - Operations Manager Wolters Kluwer Employee Review

1.0
Aug 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote positions, competitive health benefits

Cons

This is my opinion of WK's HLRP Division, if you just need a job/paycheck, consider working at Wolters Kluwer Health Learning Research & Practice Division. If you are looking for a Rewarding and Satisfying Career with Growth Opportunities, Wolters Kluwer Health is not the best place. Every Department in the HLRP division is in its own silo and interactions between the teams are encouraged, with many meetings scheduled but often go nowhere in terms of any progress. Leadership in all departments is very top down with budgets driving everything and input from employees is only given cursory interest. The orientation training provided to new employees is minimal and the attitude is "Sink or Swim" from the start. There is a very punitive culture and favorites are identified within teams and given special treatment by managers. Employees often stay in the same position for years with little to no growth expectations, despite being told constantly about growth and self learning to improve your skills in order to be promoted, which is non-existent. Job roles continue to evolve and responsibilities increase, but the title, salary, and/or merit increases do not. Annual 2-3% salary increases are routine, but how the managers divide them up is fraught with who are the favorites and who are not. Decisions on Programs or Devices that would be helpful to the department are not based on need or the help they can provide to make the job smoother, but entirely based on cost and how much revenue will be generated from the expense. All departments are woefully understaffed with a constant turnover of team members. Most of the VP's in charge of these departments are ineffective because they are unqualified, incompetent or both. Wolters Kluwer Health, HLRP division frequently hires outside consultants and values the opinions of the consultants much more than the employees. Regardless of who uncovers a problem (employee or consultant) and proposes a viable solution, because of the incompetence of leadership, nothing of significance will happen to solve the problem despite spending thousands of dollars and wasting many WK employee hours to help uncover them or explain them to the consultants.

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5.0
Jul 12, 2026
Recommend
CEO approval
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Pros

Great salary and commission, great work life balance, great tools

Cons

Can become too bogged down in administrative tasks, taking time away from selling.

4.0
Jun 24, 2026
Recommend
CEO approval
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Pros

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Cons

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.

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