Not worth it - Senior Customer Success Associate Wolters Kluwer Employee Review

1.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Some colleagues are genuinely kind and want you to succeed.

Cons

I'm still employed here, so apologies for vague details. In short, this place will take the life out of you. Wolters Kluwer / CT Corporation is not a great place to work or build a career. Micromanagement is a hallmark of the ECMS department, and leadership only views you as an expense. Everything they told me in the interview was a lie. You get good experience, sure, but the workload can be insurmountable. The days go by fast because you don't stop typing the whole shift. I'm routinely exhausted and can't do anything after work. I have worked at other Fortune 500 companies in the past, and while those places weren't perfect, nothing compares to the insanity here. If I had to describe the company in one word it's cliquish. The office is high school with 40 year olds. If you don't go out for happy hour or attend company events you will never be promoted. The various departments you have to work with daily can be highly combative. They will refuse to do work assigned to them and will loop in your manager for simple mistakes. I'm doing well here and on track for a raise, but am currently looking elsewhere. I cannot stay here any longer than the three years I've given them. I'm going to miss some of my colleagues, but the atmosphere is toxic. I'm writing this review because I wish I'd have known how horrible the environment was before applying. If I had the funds to quit I would.

Explore other reviews about Wolters Kluwer

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great salary and commission, great work life balance, great tools

Cons

Can become too bogged down in administrative tasks, taking time away from selling.

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Cons

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.

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