quantity over quality. lack of behavioral health, lack of staff functioning to assist pts to navigate health care system. lack of staff effective at providing the minimal support necessary for providers. CEO and organization administrators congratulate themselves for saving lives at every meeting, while disregarding what providers need to provide good care. when they acknowledge a change that they are willing to make that would support providers to provide better care, they drag their feet and months go by without progress or update. But they do always manage to emphasize how many lives administration is saving.