Pros
WWT’s product resale part of the business has an extremely well established methodology that is second to none in the industry. The company is well oiled to execute on this, and there is a depth of competency to execute against this. On top of that, the people who work in this part of the company, and honestly WWT in general, are the nicest people you could ever meet. If you are a sales person or an engineer who wants to work in networking, traditional compute, security software, or anything in the realm of traditional IT you will have an amazing experience at WWT.
Cons
Now for the negatives. If you are a person who works in cloud, security consulting, app development (less so than the others), IT consulting, or any other digital transformation services, be prepared be frustrated constantly. Despite the narrative that is on the website and is spoken by the leadership team, WWT is structurally not setup to deliver services at the echelon of customers they traditionally sell to. They will tell you that they compete with the other top technology consulting firms (Accenture, Deloitte, Capgemini, even Slalom), but the reality is WWT has these services just to say they have them and do not compete at all expect on random accounts. Saying they compete with these firms is honestly ignorant and a functional issue preventing progress. The leadership heading these groups have little to no experience running large scale services firms, mostly because they are all just Ex-Cisco or have been here long enough to have been assigned their position, creating a disjointed mess of capabilities with no ability to say who delivers what. The incentive structures in these services groups naturally creates cross-team fighting for resource hours, and the ability to actually deliver services, like cloud or digital strategy, is questionable at best. Also, these services are 20% more expensive than other firms because of bad pricing models based on product resale finance strategies and every team wanting “their part”. When the client doesn’t like the price services will just say “well they obviously don’t understand the value they are getting leaving the account team looking dumb. On top of this, all the sales organizations are extremely motivated, trained, and capable of selling hardware, along with full-well knowing everything I said above, making it near impossible go get wide scale adoption of services selling. There is a lot of opportunity for change and growth but if you are a digital consultant or a delivery resource in a modern tech area, think long and hard about if this is the place you want to commit to and if you want to be the person who carries the extra weight left behind by the structural issues WWT doesn’t want to address. Again WWT’s traditional business is amazing and all the people at WWT are mostly amazing people. WWT’s ability to deliver digital transformation services is highly mismanaged and not a substantial part of the overall revenue so no one really seems to want to address the problems.
