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Worldwide Flight Services

Engaged Employer

Ticket Counters for British Airways - Customer Service Agent Worldwide Flight Services Employee Review

3.0
Feb 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Airport/airline experience as third-party w/ British Airways. Starting pay is $21/hr. Cross-cultural sensitivity. Ensure accurate completion of passenger documentation such as tickets , boarding passes, custom forms.. Monitor airport security checkpoints to ensure compliance w/ safety regulations. Assist w/ baggage check-in & tagging for passengers. Assist VIPS (celebrities) & boarding crew on plane sometimes. They say they have a point system but it seems that it’s not always followed. Good job if you need PT job especially while in school. Promised full time hours soon around March 2025 which will be assigned 2 flights: 4 hours each flight therefore 8 hours + 1 hour lunch break in between each assigned flight.

Cons

Part time which means only assigned 1 flight. It was said that full time hours availability in March 2025 possibly won’t be permanent. Each flight is about 4 hours each only. Therefore, 16 hours at the maximum will be required to work. Only partial benefits received due to position being part time. No full benefits available. No PTO, sick time off, vacation days, etc. High retention percentage. People come & go due to not receiving enough hours. It’s crazy once you arrive at gate during passenger onboarding process. Reporting lost bags/rush bags is boring.

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Worldwide Flight Services Response
1y
Thank you so much for taking the time to provide feedback. We’d love to learn more about your experience. Please email us at NAComms@wfs.aero.

Explore other reviews about Worldwide Flight Services

5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Active work place and safe!

Cons

Small space to work with

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Worldwide Flight Services Response
5d
We appreciate your feedback and are happy to hear you enjoy your time with us. We welcome any additional feedback you may have by contacting NAComms@wfs.aero.
5.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Tammy Collor is respectful, calm always communicate with me she had that terminology to be the best general manager of all time. Plus Dee for WFs was great person with the personality of showing me training me, teaching me things with the great communication with the respectful knowledge, and craft that Tammy Collor, and Dee have that shows to me, but to other people is fantastic I would love for both of them Tammy Collor, and Dee get knowledge and raise and a bonus of what they do for us plus for the company

Cons

There’s no issue with everybody being respectful

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Worldwide Flight Services Response
1mo
Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please email NAComms@wfs.aero.
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