6y
Dear Wriker: it is deeply disappointing to hear that your recent experience at Wrike has been difficult, and I hope we can offer some guidance on our direction going forward. It should come as no surprise from many of the reviews on this site that Wrike has been in a rapid growth pattern for the last few years. While this presents challenges for many, it also offers opportunities for those willing and able to work hard and rise to the challenge. Unfortunately - similar to many other companies around the world - Wrike is currently navigating unprecedented circumstances in the current COVID landscape. Many of us are finding we have to work even harder to try and address these new challenges quickly and effectively. While we are fortunate that we operate in a space where we can not only continue our business, but actually add value to our customers as they learn to adapt to a virtual work environment, we are also hyper-aware of the personal wellbeing of our employees and have already taken some actions to address this. (1) We sent out a COVID response survey to our entire team to collect feedback on how our C-Suite is responding to the crisis. Our executive team has been reviewing the feedback and just released the survey summary and action plan to all team members today. (2) We are rolling out multiple programs globally for Mental Health Awareness Month in May, aimed at providing education around mental health, reminding employees what resources are available to help them deal with mental health issues, and providing team members with opportunities to tend to their mental and physical wellbeing through various group and/or individual activities. (3) The HR team will be conducting open office hours and offering individual one-on-one check-ins to create another forum for feedback, support, and connection during this difficult time. (4) Our executive team is meeting daily to discuss how COVID is changing work as we know it, and our sales leadership team specifically is regularly reviewing data to better understand how the pandemic is affecting variables such as demand, workload, and performance. While this remains a “learn as you go” environment for most businesses today, we are keeping a keen eye on these factors to ensure that we respond in a way that is fair for our team members and that takes into account factors that may be outside of our control. While you may not be feeling this at the moment, I want to remind you that your opinion matters, and you (and your fellow Wrikers) remain our most important and irreplaceable asset. We appreciate how hard you’re working and hope you’ll consider treating yourself to some PTO whenever you need it. If you would like to discuss your concerns further, or are interested in learning more about the EAP program, please connect with a member of the HR team, or submit a request to our anonymous employee helpline.