Call Center - Call Center Sales Agent Wynn Resorts Employee Review

Luxury clientele, employee dining room, beautiful hotel

Too corporate, managers don’t fight for you, lack of security,

You technically get a free lunch and a one-hour break in an 8 hour shift but good luck ever using it.

There’s no time. I even feel guilty stopping to drink water or use the bathroom. It’s always going to be your fault if you don’t finish 12 credits with precision and perfection. You risk developing recurring UTIs like me. They know most GRAs can’t take breaks and it’s not even a secret….. but make one mistake, like claiming a credit incorrectly, not finishing a room because the guest came back, or marking the wrong room completed, and all hell breaks loose. They’ll remind you that the company pays you for credits, ignoring the fact that if you had a dollar for each day you don’t take breaks or lunch, you’d have a fortune. It’s a very abusive environment. It’s hard to find a GRA who can meet their standards, and if they find the right fit, that GRA can’t make mistakes. Every mistake is recorded and stays in your file, so they can cover themselves later if they want to fire you.